CVS Health · The rework

The same flow, pushed all the way.

The case study documents what shipped, and this is where I would take it. No red header bars, content leads every screen, editing happens in a sheet so you never lose your place, and the account greets you with one clear next step.

9:41
Good morning
Ajee Williams
AW
92%
Your account is almost complete
One step left. A backup phone keeps you from ever losing access.
Add backup phone
Security
Sign in and securityFace ID, passkeys, password
Payment methodsVisa ending 4021
Addresses1818 S Quebec Way, Denver
You
Personal infoName, date of birth, phone
Communication preferencesTexts on, two emails a week
Health recordsVaccines, tests, visits
Home
Pharmacy
Shop
Account
Sign in and security
Face ID sign inSkip the password on this phone
PasskeysSign in with your face or fingerprint, no password
Change passwordLast changed four months ago
Two step verificationText to (303) 555 0164 On
Where you are signed in
iPhone 15 ProThis device, Denver CO Now
Mac, SafariSigned in two days ago
Personal info
Done
First name
Ajee
Last name
Williams
Date of birth
04/12/1988
Show date of birth
Mobile phone number
(303) 555-0164
Save changes
Scanning…
The push further

What changed, and why

Every move below is live in the phone. Tap around and feel the difference.

  • Red is an accent, not a ceilingThe red header bars are gone. Content leads, the brand shows up in moments that matter.
  • One clear next stepThe account opens with a completion ring and a single action. Tap it and watch it finish.
  • Editing keeps your placePersonal info opens in a sheet over the page instead of navigating away. Save morphs into the confirmation.
  • Passkeys ahead of passwordsSecurity reads like a checklist you can finish, with sessions listed in plain language.
Scott Jewell
Notes from Scott
Start on the completion card. Tap Add backup phone and watch the ring close the loop.